Thank you for choosing Avant Garde Productions. This refund policy explains the terms and conditions under which refunds may be issued for the services or products purchased from our website (agproductionsbd.com). By making a purchase, you agree to comply with this refund policy.
1. Digital Products and Services
a. Due to the nature of digital products and services, including but not limited to downloadable content, online courses, and digital media, we generally do not offer refunds once the purchase is completed.
b. However, if you encounter any technical issues or difficulties accessing or utilizing the digital product or service, please contact our customer support team at [contact email]. We will make reasonable efforts to assist you and resolve the issue.
c. Once the refund request is accepted the transaction amount will be refunded to the same channel within 7-10 working days)
2. Physical Products
a. If you have purchased a physical product from our website and wish to request a refund, you must notify us within [number of days] days from the date of delivery.
b. The product must be returned to us in its original condition, unused, and in the original packaging, accompanied by the original purchase receipt or proof of purchase.
c. The customer is responsible for any shipping or return shipping costs unless the product is defective or damaged upon arrival.
d. Refunds for physical products will be processed within 6 days upon receiving and inspecting the returned product.
3. Event Tickets
a. All ticket sales for events organized by Avant Garde Productions are final. We do not offer refunds for event tickets unless the event is canceled or postponed by Avant Garde Productions.
b. If an event is canceled or postponed, we will notify ticket holders via the contact information provided at the time of purchase and provide instructions for obtaining a refund or exchanging the tickets for a rescheduled event, if applicable.
4. Exceptions
a. In certain circumstances, we may consider refund requests on a case-by-case basis, such as in the event of a billing error or if required by applicable consumer protection laws.
b. Refunds granted as exceptions are at the sole discretion of Avant Garde Productions.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at [contact email]. We will be happy to assist you.